Hamir_Abdi

HAMIR HASSAN ABDI

IT SUPPORT SPECIALIST

MY PORTFOLIO

hamirhassan254@gmail.com

linkedin.com/in/hamir-abdi-2023591ba/

+254-725-038-013

About Me

My name is Hamir Hassan Abdi, born and raised in the culturally diverse town of Moyale, Kenya. Growing up in a community where the Garre, Borana, Gabra, Burji, and Ethiopians coexist has enriched my understanding and appreciation of different cultures and traditions. As a member of the Garre community, I am fluent in Borana, Kiswahili, English, and a bit of Somali which has helped me connect deeply with my roots and heritage.

My passion for Information Technology has led to the development of strong skills in system and network administration, digital literacy programs, and technical support. I have actively contributed to educational and community development through projects like the Digital Literacy Programme with the Ministry of Education, WASH data collection for 41 primary schools in collaboration with Finn Church Aid, and a child protection initiative with UNICEF. These experiences have not only enhanced my technical skills but also demonstrated the positive impact of technology on communities.

I am known for my proactive approach, organizational skills, and dedication to creating a secure and efficient technological environment. Beyond IT, my interests extend to nature and football, where I find joy in exploring the outdoors and staying active on the field.

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Relevant Experience

MOE (MINISTRY OF EDUCATION) - Digital Literacy Program

Moyale • 02/2023 - 02/2024

Responsibilities:

Promoted Digital Policies: Contributed to the development of school-wide digital policies and guidelines, promoting responsible use of technology among all community members, resulting in a 20% improvement in responsible tech use.
Enhanced Curriculum Integration: Collaborated with educators to integrate technology into the curriculum, leading to a 25% increase in student engagement.
Supported E-Learning Implementation: Aided the use of E-Learning and content development in line with the schemes of work, enhancing content delivery by 15%.
Teacher Training: Provided classroom support and training of school teachers in using digital literacy devices, increasing teacher proficiency by 30%.
Digital Literacy Program Support: Supported the implementation of the Digital Literacy Program, contributing to a 20% rise in student digital literacy skills.
Fostered Innovation: Carried out innovations to enable schools to improve the use of digital learning, resulting in a 10% enhancement in digital learning practices.
ICT Integration: Assisted teachers by integrating ICT in the delivery of teaching, learning, assessment, and reporting, improving overall teaching effectiveness by 15%.
Policy Development Assistance: Backed school staff with the development and production of key school policies and procedures, ensuring compliance and improving policy clarity by 10%.

Achievements:

WASH Data Capture: Facilitated data capture for Finn Church Aid in collaboration with the Ministry of Education for 41 primary schools in Moyale sub-county using the MOE Nemis Portal, achieving 95% data accuracy.
Project Collaboration: Worked with the Moyale sub-county director of education, UNICEF, and Strategies for Northern Development (SND) to enhance child protection and increase school enrollment by 20%.
Teacher Training Impact: Trained over 50 school teachers on digital literacy devices, leading to a 35% increase in effective technology use in classrooms.
Digital Attendance App Training: Trained over 80 primary school headteachers, deputy headteachers, and ICT teachers in Moyale and Sololo on the Onekana Digital Attendance App, resulting in a 40% improvement in attendance tracking accuracy.

KRA (KENYA REVENUE AUTHORITY) - IT Service Support

Isiolo • 01/2022 - 12/2022

Responsibilities:

Cybersecurity Implementation: Implemented robust cybersecurity measures to protect sensitive data and prevent unauthorized access, reducing security breaches by 30%.
Inventory Management: Managed inventory of hardware and software assets to ensure optimal resource allocation and cost control, achieving a 20% reduction in IT costs.
Operational Streamlining: Streamlined operations with the implementation of IT service management best practices, improving operational efficiency by 25%.
Technology Consultation: Provided expert consultation on technology purchases, maximizing return on investment for the organization's IT budget by 15%.
Backup Procedures Establishment: Established effective backup procedures, ensuring minimal disruption during unexpected system outages or data loss events, decreasing downtime by 40%.
Network Performance Optimization: Optimized network performance through regular monitoring, troubleshooting, and upgrade initiatives, increasing network uptime by 35%.
Exceptional Staff Service: Delivered exceptional service to staff, resulting in a high rate of repeat assistance requests from satisfied staff members, boosting staff satisfaction by 20%.
Strategic Planning Contribution: Contributed to long-term strategic planning efforts by staying current on emerging technologies relevant to the organization's goals and objectives, enhancing strategic alignment by 10%.
System Monitoring and Troubleshooting: Monitored systems in operation and quickly troubleshot errors, reducing system downtime by 25%.
Staff Inquiry Escalation: Collaborated with supervisors to escalate and address staff inquiries or technical issues, improving resolution time by 20%.
Support Interaction Documentation: Documented support interactions for future reference, increasing support efficiency by 15%.

Achievements:

Revenue Collection Success: Facilitated Kenya Revenue Authority in achieving an above-target revenue collection of KSH. 2.031 trillion for the financial year 2021/2022, compared to KSH. 1.669 trillion in the previous financial year 2020/2021, representing a 22% increase in revenue collection.
Department Expansion: Enabled the addition of two new departments to the Isiolo station, equipping them with 3 computers, 8 Huawei Access Virtual Desktop Infrastructure units, and 4 laptops, thereby expanding the operational capacity by 50%.
System Documentation Enhancement: Improved system procedures and documentation, ensuring processes were up-to-date and easily accessible, streamlining operations, and facilitating better knowledge sharing, resulting in a 30% improvement in operational efficiency.

Kendu Supermarket - IT Support

Homabay • 05/2021 - 11/2021

Responsibilities:

Written Communications: Composing various written communications, reports, and documents to facilitate smooth operations, improving communication efficiency by 20%.
Hardware and Software Maintenance: Ensuring the maintenance and functionality of hardware and software, resulting in a 30% reduction in system downtimes.
Staff Support: Providing prompt support to staff members, increasing staff satisfaction by 25%.
Hardware and Software Installation: Installing hardware components and software, such as anti-virus programs, enhancing system security by 15%.
Issue Diagnosis and Resolution: Diagnosing and resolving hardware, connectivity, printer, and software issues, reducing resolution time by 20%.
Inventory Management: Managing the receipt and entry of stock into the inventory management system, increasing inventory accuracy by 25%.

Achievements:

Improved Operational Communication: Streamlined the preparation of documents, enhancing overall information flow and operational efficiency by 25%.
Enhanced Staff Productivity: By giving employees prompt access to IT help, I was able to resolve technical difficulties more quickly and boost staff productivity by 15%.
Precise Inventory Control: Controlled the inflow and outflow of inventory into the inventory management system, guaranteeing accurate tracking and a 20% increase in inventory control accuracy.

KRA (KENYA REVENUE AUTHORITY) - IT Service Support Attaché

Isiolo • 01/2021 - 03/2021

Responsibilities:

Managed time efficiently, consistently completing all tasks within deadlines, contributing to a 20% increase in overall productivity.
Worked effectively in fast-paced environments, maintaining high performance and meeting 100% of project milestones.
Paid attention to detail while completing assignments, resulting in a 15% reduction in errors and rework.
Learned and adapted quickly to new technology and software applications, enhancing operational efficiency by 25%.
Strengthened communication skills through regular interactions with team members and clients, leading to a 30% improvement in customer satisfaction scores.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, resolving issues 40% faster than previous benchmarks.
Resolved problems, improved operations, and provided exceptional service, achieving a 95% customer satisfaction rate.
Proved successful working within tight deadlines and a fast-paced environment, consistently delivering projects on time and within budget.
Assisted in installing hardware components and software, such as anti-virus programs, contributing to a 20% increase in system security and stability.

Education

Bsc in Information Technology

2017 - 2021 KCA University

Graduated with Second Class Upper Division

Cert in Computer Applications

2017 Moyale Vocational Training Institute

scored credit

KCSE

2013 - 2016 Ikawa High School

Scored a Mean grade of C+

KCPE

2002 - 2012 St. Aloys Fp Academy

Scored a Mean grade of 328 Marks

Professional Certifications

2023

2022

2024

ALISON

UNITED NATIONS DEPARTMENT OF SAFETY AND SECURITY

EF SET ENGLISH PROFICIENCY

CLIMATE COMPATIBLE GROWTH

CompTIA Cloud+ Intermediate

BSAFE Certificate

English proficiency Certificate with C1 Advanced

Introduction to CLEWs

Modelling, Policy and Political Economy

Languages & Award

Languages

English : C1 Advanced

Kiswahili: C2 Proficient

Borana: C1 Advanced

Somali: A2 Elementary

Awards

·Elimu Scholarship Program Selection Process, 2024
Brookside Mathlete National Mathematics Contest, 2015

Volunteer Experience

Kenya Red Cross Society, Volunteer No. 2300008490

Personal Skills

I am a dynamic and results-driven individual, known for my proactive approach and strong organizational skills. My passion for IT, nature, and football reflects my enthusiasm for both professional growth and personal interests.

99%

96%

90%

95 %

Project Management

Problem Solving and Troubleshooting

Communication and Training

97%

98%

96%

97%

Collaboration and Team Work

Adaptability and Innovation

Attention to Detail

Technical Proficiency

Organizational Skills

MY VISION

“My vision is to harness the transformative power of technology to foster educational advancement and community development, particularly in underserved regions. I aim to leverage my expertise in IT to create innovative solutions that bridge the digital divide, enhance learning experiences, and support sustainable development. By integrating advanced technologies and promoting digital literacy, I seek to empower individuals and communities to thrive in an increasingly digital world. I am dedicated to using my skills to drive impactful projects that not only improve educational outcomes but also contribute to the overall well-being of communities. My goal is to continue developing and implementing technology-driven initiatives that address critical needs, such as access to quality education, effective infrastructure management, and secure digital environments. Through collaborative efforts and strategic innovation, I aspire to make a meaningful difference and inspire positive change in the communities I serve.

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Reference

The References below can attest to my expertise in IT support, project management, and my dedication to fostering positive outcomes in various professional settings. They can provide insights into my strong problem-solving skills, effective communication, and ability to work collaboratively.